Terms of Service

Last updated: 6th January 2026

These Terms of Service ("Terms") govern your access to and use of our website and services, including any purchases made through our Shopify-powered online store (collectively, the "Services"). By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

1. About Us

This website is operated by Dalua Fishroom ("we", "us", "our"). Our principal place of business is located in Australia. Any reference to "you" or "your" refers to the customer or user of our Services.

2. Eligibility and Use of the Website

By using this website, you represent that you are at least 18 years of age or have the consent of a parent or legal guardian. You agree to use the website for lawful purposes only and not to engage in any conduct that may damage, disable, or impair the operation of the website.

3. Products and Services

All products and services are subject to availability. We reserve the right to modify or discontinue any product or service at any time without notice. Product descriptions, images, and prices are provided in good faith; however, we do not warrant that descriptions or other content are accurate, complete, or error-free.

4. Pricing and Payment

All prices are listed in AUD, unless otherwise stated, and are inclusive of GST where applicable. We reserve the right to change prices at any time without notice. Payment must be received in full before an order is processed. We accept payment methods made available through Shopify.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order for any reason, including errors in pricing or availability. An order is not deemed accepted until we issue an order confirmation or dispatch the goods.

6. Shipping and Delivery

Shipping times are estimates only and may vary due to circumstances beyond our control. We are not liable for delays caused by carriers, customs, or force majeure events. Risk of loss passes to you upon delivery to the carrier, to the extent permitted by law.

7. Returns, Refunds, and Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

For non-major failures, we may choose to repair or replace the goods. Change-of-mind returns are handled in accordance with our Refund Policy, which forms part of these Terms.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Dalua Fishroom or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or exploit any content without our prior written consent.

9. User Content and Reviews

If you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free, perpetual licence to use, reproduce, and publish that content in any media. You warrant that your content does not infringe the rights of any third party.

10. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third parties. Use of third-party services is at your own risk.

11. Limitation of Liability

To the maximum extent permitted by law, we exclude all warranties, representations, and conditions not expressly stated in these Terms. We are not liable for any indirect, incidental, or consequential loss arising out of or in connection with your use of the Services.

Nothing in these Terms limits your rights under the Australian Consumer Law.

12. Indemnity

You agree to indemnify and hold harmless Dalua Fishroom, its officers, employees, and agents from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Services.

13. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and store personal information.

14. Termination

We reserve the right to suspend or terminate your access to the Services at any time, without notice, if you breach these Terms or engage in unlawful conduct.

15. Governing Law

These Terms are governed by the laws of Australia, and you submit to the non-exclusive jurisdiction of the courts of that jurisdiction.

16. Changes to These Terms

We may update these Terms from time to time. Any changes will take effect immediately upon being published on this page. Your continued use of the Services constitutes acceptance of the revised Terms.

17. Contact Information

For questions about these Terms, please contact us at:

Email: info@dalua.com

Business Name: Dalua Fishroom